Assessing User Interactions at the Desk Nearest the Front Door

Blatant Berry: More Than “Information”: Our professional vision is trapped in the 1992 Standards

The Librarian Has Left the Building…

Librarians Have Left the Budiling: Ask Us HERE! at Simon Fraser University, Feliciter, Issue # #, 2004, pg 90-92

Cross-Training Public Service Staff in the Electronic Age: I Have to Learn to Do What?!, The Journal of Academic Librarinship, Volume 29, Number 6, pg 399-404

Lessons Learned from Single Service Point Implementations, Medical Reference Services Quarterly, Volume 25, number 2, Summer 2006, pg. 31-47

Designing an Active Academic Referenc eService Point, Reference & User Services Quarterly, volume 38, number 4, pg 365 (7p, 2 diagrams)

Impacts of an Information Commons on an Academic Library’s Service Points, Journal of Access Services, Volume 1, number 3, 2003, pg 57-71